单词/词组：
switchboard，总机
extention，分机
direct line，直线
confidential，机密
available，有效的，可用的
figure，外形，轮廓
catalogue，商品目录
voice-activated，声控
sales report，销售报告
to publish，出版
presentation，赠送，呈递

应用例句：
I would like to speak to …（接人名）礼貌委婉的用法
Can I speak to …（接人名）直接了当的用法
Can I talk to …
Can I ask who’s calling?
Can I take a message?
Hang on.

You’ve got the wrong number!
What is the number of Phil’s mobile phone?

Why is Don calling Phil?
What is Derek’s extention?
Where is Mr.Smith?

I’ll put you through.
Can I ask him to call you back?

Does Mr.Smith know Edward?
What is Edward calling about?

I want to speak to Mr.Smith.
I would like to speak to Mr.Smith, please.
Give me the number.
Can I have the number, please?

I’m afraid Mr.Smith isn’t in the office at the moment.
Mr.Smith isn’t here.
Mr.Smith isn’t available.
I’m sorry. Mr.Smith isn’t available.

Please hold the line …
I am calling about …